Effective Date: September 7th, 2023
Last Updated: November 26th, 2024
Welcome to Duality Dynamics (Pty) Ltd. By accessing or using our website, www.duality-fitness.com, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. General
1.1 These Terms and Conditions govern your use of our website and services, including but not limited to the purchase of fitness app subscriptions and meal products.
1.2 Duality Dynamics (Pty) Ltd reserves the right to update these terms at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.
2. Fitness App Subscriptions
2.1 All purchases for subscriptions to the Duality Fitness App are non-refundable.
2.2 Subscriptions are billed according to the selected payment frequency (monthly, quarterly, semi-annual, or annual). Users are responsible for ensuring their payment details are up to date.
2.3 The Duality Fitness App is intended for personal use and does not substitute professional medical advice. Consult a healthcare provider before starting any fitness program.
3. Meal Purchases
3.1 Freshness Guarantee: Meals are designed to remain fresh for up to three (3) days when stored in the refrigerator. Duality Dynamics (Pty) Ltd is not liable for any health issues or quality concerns arising from consuming meals after this period.
3.2 Pickup Policy: Meals must be picked up on the designated date. No refunds or exchanges will be issued for meals not collected on time.
3.3 Allergen Information: While we take precautions to prevent cross-contamination, all meals are prepared in environments that may handle common allergens. Consumers with severe allergies should contact us directly before purchase.
3.4 Storage and Handling: Customers are responsible for storing meals at the correct temperature and consuming them by the recommended date to maintain quality.
4. Intellectual Property
4.1 All content on this website, including text, graphics, logos, and images, is the property of Duality Dynamics (Pty) Ltd and protected under copyright laws.
4.2 Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
5. Prohibited Activities
5.1 You may not use our website for any unlawful purpose, to solicit others to perform unlawful acts, or to violate any local or international laws and regulations.
5.2 Attempting to access non-public areas of the website or tampering with the site’s functionality is prohibited.
6. Limitation of Liability
6.1 Duality Dynamics (Pty) Ltd is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services, including fitness app subscriptions and meal products.
6.2 Customers use our fitness programs and consume meals at their own risk. We encourage consulting professionals for personalized advice when necessary.
7. Refunds and Cancellations
7.1 Refunds for the Duality Fitness App are not provided under any circumstances once the subscription has commenced.
7.2 No refunds are provided for meals that are not collected or consumed past the recommended freshness period.
8. Delivery and Pickup for Meals
8.1 Duality Dynamics (Pty) Ltd offers local delivery for meals within a defined radius. Delivery availability is determined based on the postal code provided at checkout. Customers outside the delivery radius must arrange for pickup at the specified location on the designated date.
8.2 Customers are responsible for providing accurate delivery information, including postal codes and contact details, to ensure successful delivery or notification of their meal orders.
9. User Accounts
9.1 Users are responsible for maintaining the confidentiality of their account credentials.
9.2 Any misuse of accounts, including sharing login information for the Duality Fitness App, may result in account suspension or termination.
10. Dispute Resolution
10.1 Any disputes arising from the use of our website, app, or meal services shall be governed by the laws of South Africa.
10.2 Customers agree to first attempt to resolve disputes through informal negotiation before pursuing legal action.
11. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Duality Dynamics (Pty) Ltd
Email: [email protected]
By continuing to use our website or services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
