Effective Date: September 7th, 2023
Thank you for choosing Duality Fitness for your digital fitness needs. We are committed to providing you with high-quality digital products and subscriptions. Our Refunds & Returns Policy is designed to be fair and transparent to ensure a positive experience for both you, our valued customer, and Duality Fitness. Please take a moment to read and understand our policy, which outlines the process, conditions, and timeframes for product returns and refunds.
1. Returns & Refunds for Digital Products
1.1 Eligibility for Refunds:
- Duality Fitness offers a 7-day money-back guarantee for all digital products. If you are not completely satisfied with your purchase, you may request a refund within 7 days from the date of purchase.
1.2 How to Initiate a Refund:
- To request a refund, please send an email to [email protected] with the subject line “Refund Request.” In the email, include your order number, the reason for your refund request, and any relevant details. We will respond to your request within 2 business days.
1.3 Refund Process:
- If your refund request is approved, the refund will be processed using the same payment method used for the original purchase.
- Please allow up to 10 business days for the refund to appear in your account.
1.4 Exclusions:
- Refunds will not be issued after the 7-day period has elapsed.
- Subscription fees for the Duality Fitness app are non-refundable, except where required by law.
2. Returns & Refunds for Subscriptions
2.1 Subscription Cancellation:
- You may cancel your subscription to the Duality Fitness app at any time. Cancellation will be effective at the end of your current billing period, and you will not be charged for the next billing cycle.
2.2 No Refunds for Subscriptions:
- Subscription fees are non-refundable, and no pro-rated refunds will be issued for partial billing periods, except where required by law.
3. Contact Information
If you have any questions or require assistance with returns or refunds, please contact our Customer Support Team at:
Email: [email protected]
4. Our Address
Duality Fitness 160 A G de Witt Drive Solheim, Gauteng, South Africa
5. Changes to this Policy
Duality Fitness reserves the right to modify or update this Refunds & Returns Policy at any time. Any changes will be communicated on our website and will apply to all future purchases.
We appreciate your trust in Duality Fitness, and we are committed to providing you with exceptional digital products and services. If you have any concerns or require further clarification regarding our policy, please do not hesitate to reach out to our Customer Support Team.
Thank you for choosing Duality Fitness!
Sincerely,
Duality Fitness
