Privacy Policy

Effective Date: September 7th, 2023

Last Updated: November 26th, 2024

Duality Dynamics (Pty) Ltd (“Duality Dynamics,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, including the Duality Fitness App, Duality FitMeals, and Duality Wellness Workshops.

This policy complies with the Protection of Personal Information Act (POPIA) in South Africa, the General Data Protection Regulation (GDPR) in the European Union, and applicable privacy laws in the United States.

1. Information We Collect

We collect only the information necessary to provide our services effectively and to enhance user experience. The following information may be collected:

Duality Fitness App

  • Mandatory Information: Email address, name.
  • Usage Data: Dates of app usage, last accessed date, last workout completed, and the total number of workouts completed.
  • Optional Data: Feedback provided through app surveys or support queries.

Duality FitMeals

  • Mandatory Information: Full name, contact information (email, phone number), delivery address or pickup location, and postal code for delivery eligibility.
  • Order History: Details of meal purchases and transaction records.

Duality Wellness Workshops

  • Mandatory Information: Name, contact details, and company information for workshop bookings.
  • Optional Data: Feedback forms completed post-workshop.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • Service Delivery: To manage subscriptions, meal orders, and workshop bookings.
  • Improvement: To enhance our app features, meal offerings, and workshop content.
  • Communication: To provide order updates, app notifications, or workshop details.
  • Marketing: To share promotions or updates about our products and services (with your explicit consent).

3. Data Protection and Security

We employ robust measures to ensure your data is stored securely, including encryption, secure servers, and restricted access.

4. Sharing of Information

We do not sell or share your personal information with third parties, except in the following cases:

  • Service Providers: For order delivery, payment processing, or workshop coordination.
  • Legal Compliance: When required by law or to protect our legal rights.

5. Your Rights

You have the right to:

  • Access your personal data and request a copy.
  • Correct inaccuracies in your information.
  • Request data deletion where applicable.
  • Opt out of marketing communications.

For EU residents, these rights are extended under the GDPR, including the right to data portability and to restrict processing.

6. POPI Declaration

As a South African company, we are committed to complying with POPIA. By using our services, you consent to the lawful collection, processing, and storage of your personal information in accordance with this act.

  • Lawfulness and Minimality: We collect only the information necessary for specific purposes.
  • Accountability: We take responsibility for protecting your data.
  • Retention: Data is stored only as long as necessary to fulfill its purpose.

7. International Data Transfers

For users outside South Africa, your data may be stored or processed in other jurisdictions. We comply with GDPR and U.S. privacy laws, ensuring adequate protections are in place for cross-border data transfers.

8. Cookies and Analytics

Our website uses cookies to enhance user experience and track engagement. You can control or disable cookies via your browser settings.

9. Health Data

Important Note: We do not process health data from smartwatches or fitness devices. The only data stored relates to app usage and user engagement metrics as outlined above.

10. Changes to This Policy

This Privacy Policy may be updated periodically. Significant changes will be communicated via email or app notifications.

11. Contact Information

For any concerns, questions, or data requests, please contact:
Email: [email protected]
Address: 160 A G De Witt Drive, Solheim, Germiston, 1401

By using Duality Dynamics’ services, you acknowledge and agree to this Privacy Policy.